Payment and return policy

SAFE PAYMENT

PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at shencanart.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account). You do not need to have a PayPal account before ordering from shencanart.com.
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EASY RETURN POLICY

If for any reason, you are not completely satisfied with your purchase, you may return your oil paintings free of charge for a period of 90 days from the original purchase date — we’ll pay for the return shipping. All we ask is that you send the painting back to us in the original box. Please note: Any changes to an item by the customer such as self stretching, self gallery wrapping or self fixing voids the return policy. Easy Returns policy cannot be applied to custom-made orders.

•Returns must be made within 90 days of purchase and must be accompanied by original packaging material and accessories. We will not accept returns after 90 days of purchase.

•Returned items must be returned in clean and like new condition or we may refuse to issue credit.

•Shipping Returns is FREE. There are no return shipping charges for shencanart.com orders worldwide. Please note return shipments must be shipped directly to shencanart.com(please contact us before sending back).

For all returns, please Email us and submit a return request to Our Customer Service within 7 days of receiving your order. It is fast and convenient! With only four easy steps:

Step 1: Email us or call us and tell us the basic information of your order, including date of your purchase, the product name and amount you paid. Tell us what you want us to help, return or replace etc.

Step 2: Our service staff will contact you within 48 hours to discuss the return details. This will include return address and other details of return/replacement.

Step 3: Retain all documents and keep the products as possible as you can in its original condition, send them all back to shencanart.com

Quality Control staffs of shencanart.com will inspect the return items when we receive it. We will timely inform you the status of how we handling the issue.

Step 4: Refund or replacement can be arranged within 2-3 days upon items received.